🍰 Privacy Policy for By Sophie Cakes & Confectionaries

Effective Date: 14-05-2025

At By Sophie, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us—whether on our website, through WhatsApp or Instagram, or during in-person purchases or deliveries.

📌 1. Information We Collect

We may collect the following types of personal data:

  • Personal Identification Information: Name, phone number, email address, delivery address, birthday (for personalized orders).

  • Order Information: Products ordered, preferences (flavor, design), payment method, and delivery details.

  • Communications: Chat transcripts, WhatsApp messages, customer inquiries via DMs or email.

  • Device & Usage Data: IP address, browser type, cookies, pages viewed (if using our website).

📦 2. How We Use Your Information

We use your information to:

  • Process and deliver orders accurately and on time

  • Respond to customer service requests or inquiries

  • Customize cake designs based on your preferences

  • Send order updates, promotions, and loyalty rewards

  • Improve our website, chatbot, and service delivery experience

  • Comply with legal and financial record-keeping obligations

🛡️ 3. How Your Data Is Protected

We take appropriate security measures to protect your personal information including:

  • Password-protected admin access to customer data

  • Secure payment gateways (e.g., Paystack, Flutterwave)

  • SSL encryption on our website

  • Restricted employee access to customer data

  • WhatsApp and chatbot systems with verified business accounts

🔄 4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share data with trusted service providers under these conditions:

  • Logistics Partners: Delivery drivers may receive customer names and addresses.

  • Payment Providers: For processing payments securely.

  • IT & Hosting Services: Website or chatbot service providers that store and protect your data.

All partners are required to maintain strict confidentiality.

✅ 5. Your Rights & Choices

You have the right to:

  • Request access to your personal data

  • Correct or update your information

  • Request deletion of your information (except where legally required)

  • Opt-out of marketing messages via WhatsApp, SMS, or email

To exercise any of these rights, contact us at: hello@bysophie.ng or send a WhatsApp message to +234 810 718 200.

🍪 6. Cookies & Tracking

Our website may use cookies and tracking tools to:

  • Analyze site traffic and usage

  • Enhance your browsing experience

  • Serve relevant ads (e.g., retargeting on Instagram/Facebook)

You can choose to disable cookies in your browser settings.

📍 7. Children’s Privacy

We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have collected data from a minor, please contact us immediately.

🌍 8. Data Storage Location

All data is stored securely within platforms compliant with international data standards. By using our services, you consent to the transfer of your information to these secure servers.

📞 9. Contact Us

For questions, concerns, or feedback related to this Privacy Policy, please contact:

By Sophie HQ
260, Adamu Ciroma Crescent off Ebitu Ukiwe, Jabi, Abuja, Nigeria
📧 hello@bysophie.ng
📱 +234 810 718 200

📘 10. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on our website with the “Last Updated” date.

By continuing to use our services after updates, you agree to the revised policy.